Delivery & Returns

Delivered direct to your door with a no quibble returns policy...


14-Day satisfaction guarantee

We are proud to offer all our customers a 14-day satisfaction guarantee. This allows you to return GateSIM within 14 days of the order date (subscription start date), for a full refund.

If individual customers are found to be repeatedly abusing our guarantee, we reserve the right to refuse further returns from them.

This does not affect your Statutory Rights.

Free standard delivery

Standard delivery is free of charge to Ireland, UK and rest of Europe.

Standard delivery time

Standard delivery to Ireland is next working day for all orders placed before 12:00 (noon) or two working days for orders placed after 12:00 (noon). Standard delivery outside Ireland is four (4) to eight (8) working days.

Lost or damaged packages

If you have any lost or missing products from your order then please contact our Support Team.

Lost packages must be reported within 14 days of the dispatch date. We will not be liable for any loss should you fail to do this.

If you find your product to be damaged in transit, we are willing to offer a refund if the product is returned (within 14 days of the dispatch date). We will not be liable for any damage if you fail to do this. To organise a return, please contact our Support Team.

Additional Information

  • All delivery timescales are subject to availability.
  • We are unable to deliver to PO Box addresses at the current time.
  • Working day refers to any day Monday to Friday and excludes Saturday, Sunday and public holidays.

Return & refund process

Contact support@thinglabs.ie to organise your return and refund. Refunds will be applied to the same card used for purchase of the GateSIM subscription.


Didn't find the answer to your questions?

Frequently Asked Questions

Check our FAQ section for answers to common questions.

Phone Support

Call us on
+353 (0)76 620 6090.

Email Support

Send your query to
support@thinglabs.ie.